Improve Customer Service to Stand Out in the Marketplace

Written by Wall Street News on November 22nd, 2013. Posted in Caring for customers, How to create customer loyalty, Increasing customer loyalty

Caring for customers

Stats from the White House Office of Consumer Affairs suggests that it is six to seven times more expensive to attract a new customer than it is to keep an existing one. Plus, in the competitive business environment of today, there are lots of businesses who offer similar goods and services. Because of that, making customers feel special in order to stand out is a wise decision for owners and managers who want to thrive. Though providing quality customer care provides a unique set of challenges, doing so can be a great for businesses to set themselves apart and build a larger, and more loyal, customer base.

One of the important things in today’s marketplace that businesses have to work on is positioning themselves against their competition. Though gaining customers is the most important thing when it com