5 Reasons You Should Care About Customer Service

Written by Wall Street News on February 20th, 2017. Posted in Competitive intelligence and analysis, Customer experience services, Customer satisfaction

Satisfaction

When customers are unhappy with the service they receive from a company, 91% will never go back to that business or buy anything from them. At least 78% of consumers admit that they have given up on a purchase they intended to make when they had a bad customer service and customer experience with the company offering the product or service they wanted to buy. If you are not convinced that providing great customer service is crucial to your business, here are some more reasons to pay attention to your customer experience services.

  1. Good customer service leads to better customer satisfaction. When you focus on customer service and customer experiences, you end up having customers who are happier with the services and the business