Why Modern Businesses Favor Outsourcing After Hours Customer Care

Written by Wall Street News on October 17th, 2017. Posted in Professional answering service, Specialty answering service, Telephone answering service

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Customer service is a major issue for businesses both big and small — in fact, a 2016 report from Forbes indicated that businesses are losing an average of $62 billion each year due to bad customer service. Consumers now have virtually endless options to choose from for most products and services; if they dislike how one business is handling customer service, it’s easier now than it ever has been before for them to simply find another business rather than waiting for the issue to be resolved. Perhaps one of the largest problems that businesses have regarding customer service is simply being there as much as possible. Customers now expect businesses to be available to answer questions and handle problems at all hours of the day, with most businesses instituting after hours call times. This is es