The Benefits of Having an After Hours Phone Answering Service

Written by Wall Street News on January 17th, 2018. Posted in After hour answering service, Medical answering service, National answering service

Maryland phone answering service

Most people that contact a business would prefer to speak to a live person. A recent survey showed that 85% of a business’ callers will actually disconnect their call when they receive a voicemail. While some individuals may attempt to phone an office again in the hopes of receiving a live person, some businesses may only have a voicemail that prompts callers to leave a message and a call-back number. This can be frustrating to many people, particularly when they have an important question or issue to resolve.

When customers, clients, patients, or other types of callers are willing to listen to a voicemail message, most do not appreciate heavily scripted messages, particularly when they prompt callers to listen to a long list of options. While it does depend on the type of business and t

Answering Services Improve the Customer Service Experience

Written by Wall Street News on April 28th, 2016. Posted in Answering service, Live answering service, Medical answering service

Medical answering services

Customer service is the point of contact where customers encounter your business, and it shapes their perception of your business almost exclusively. It determines how trustworthy they find a business and whether they will consider returning to that business again. A professional answering service can improve the customer service experience, establishing trust with customers which is an essential condition for their continued association with your business. With an answering service medical establishments can be sure that they are available to patients round the clock.

Answering services improve customer satisfaction
Americans rely on their p