Why your Small Business Would Benefit from an After Hours Call Service

Written by Wall Street News on January 17th, 2018. Posted in 24 hour live answering service, Answering service md, Phone service

After hours phone service

Most small businesses operate on a traditional work schedule. They are open regular business hours and closed during the evenings and on the weekends. What differs is how after hours calls are handled. Some businesses choose to forward calls to their personal phone, while others record a message with business hours. The method that you take is preferential and usually depends on the type of business you own. However, many business statisticians claim that a 24 hour live answering service is required and has many business advantages.

Increased customer retention rates

Consumers are used to getting what they want now. If they have a question about a product, they simply do a search on the internet. If they want to purchase something, they log online and order it to be shipped with

Increasing Customer Satisfaction with an Answering Service

Written by Wall Street News on April 25th, 2016. Posted in 24 hour live answering service, Answering service maryland, On call after hours answering services

Doctors answering service

Have you ever shopped online and needed assistance? You were frustrated because the online shopping cart or the checkout was not working correctly. You looked for a contact number, dialed it and then received an answering machine, because it was after hours. What did you do next? You probably closed out the webpage, and either purchased your items from a different online store or forgot the items entirely. Most customers do not have patience when it comes to online shopping. There are multiple options available, and most online shoppers will simply move onto the next store, a store that they are able to reach any time of the day or night for help.

Smaller companies may find it difficult to keep up with customers? requests and phone calls. They may be owned by one or two people who are only avail