Why Most People Prefer to Talk to a Real Person at Customer Service

Written by Wall Street News on December 20th, 2017. Posted in Answering service, Best answering services, Call answering service

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For all businesses, whether it?s a Fortune 500 company or one person with a truck, customer service matters. It?s how your business interacts with customers that comes to define your services. That?s why all commercial, general business, medical, legal and industrial establishments can benefit from using an answering service. For businesses like doctors or legal offices or contractors and plumbers, having a physicians answering service or 24 hour answering service tells clients that they matter and their problems are being taken seriously.

Why customers prefer to talk to a real person
Most customers prefer to handle any problems or customer service inquiries over the phone. Even with such innovations as automated phone systems, email and chat services to