Use Great Customer Service to Help Your Business Grow

Written by Wall Street News on November 26th, 2013. Posted in Customer engagement, Customer service experience, Exceptional customer experience

Great customer experience

According to statistics from the White House Office of Consumer Affairs, it can be six to seven times more expensive for businesses to gain a new customer than to retain an existing one. Because of that, owners and managers who want to ensure long-term success should place an emphasis on treating customers with respect. By making sure consumers have positive customer experiences, even when they aren’t making a purchase or are dealing with a problem, businesses will be able to build a trustworthy and reliable brand that consumers will keep coming back to visit. In today’s ultra-competitive marketplace, that could make the difference between success and failure in the future.

Maintaining a great reputation is vital for companies who want to build and maintain a loyal customer base. The 2012 Global Cu