Most people that contact a business would prefer to speak to a live person. A recent survey showed that 85% of a business’ callers will actually disconnect their call when they receive a voicemail. While some individuals may attempt to phone an office again in the hopes of receiving a live person, some businesses may…
Category: Medical answering service
Answering Services Improve the Customer Service Experience
Customer service is the point of contact where customers encounter your business, and it shapes their perception of your business almost exclusively. It determines how trustworthy they find a business and whether they will consider returning to that business again. A professional answering service can improve the customer service experience, establishing trust with customers which…
