How to Teach Great Customer Service Skills

Written by Wall Street News on November 27th, 2013. Posted in Furnitures stores, Popular furniture stores, Providing great customer service

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Knowing the definition of great customer service isn’t enough if you own a small business. You need to drill it into your employees’ heads, teaching them over and over by example how to deliver great customer service, and the importance of customer care.

The definition of great customer service varies slightly and subtly from business to business. Sure, you can expressly outline your own definition of great customer service in your customer care policy, but without showing your employees how to give great customer service, it’s liable that it’ll just go in one ear and ou