Knowing the definition of great customer service isn’t enough if you own a small business. You need to drill it into your employees’ heads, teaching them over and over by example how to deliver great customer service, and the importance of customer care.
The definition of great customer service varies slightly and subtly from business to business. Sure, you can expressly outline your own definition of great customer service in your customer care policy, but without showing your employees how to give great customer service, it’s liable that it’ll just go in one ear and out the other.
If your employees don’t understand your definition of great customer service, and thusly have bad customer service skills, your company will suffer. Not only will customers walk out of the store without buying anything, they’ll spread the word through social networks about their negative experience, keeping others from coming. To avoid this, here are some awesome customer service skills to show your employees!
1. Listen and Communicate Effectively.
It’s vital to listen intently to customers. They’re in your store for a reason, and the sooner they can get what they came in for, the better. In order to determine this reason, employees need to listen carefully, and give succinct answers to any of their questions. This shows to the customer that your business cares about them, and wants to offer the best solution possible.
2. Follow Through With the Customer to Ensure That They’re Completely Satisfied.
Once you’re done listening to what the customer wants and you’ve pointed them in the right direction, you need to follow up with them to ensure that this was, in fact, what they were looking for. You don’t want to leave them hanging. Double checking with customers about their satisfaction will ensure that they’ve had a positive experience with your business, and will help build your reputation.
3. Confidence Is Key.
Customers like to deal with employees who know what they’re doing. Having confidence in yourself shows that you’re serious about what you do, and that you’ve taken the time to come to achieve a complete understanding of the business, which helps build the customer’s trust.
It’s not enough to explain the definition of great customer service to your employees–you have to show them. By exhibiting each of these skills, your followers will grasp the definition of great customer service for themselves. If you have any questions, feel free to ask. Read more about this topic at this link: Directbuy