Why Modern Businesses Favor Outsourcing After Hours Customer Care

Written by Wall Street News on October 17th, 2017. Posted in Professional answering service, Specialty answering service, Telephone answering service

Answering service pricing

Customer service is a major issue for businesses both big and small — in fact, a 2016 report from Forbes indicated that businesses are losing an average of $62 billion each year due to bad customer service. Consumers now have virtually endless options to choose from for most products and services; if they dislike how one business is handling customer service, it’s easier now than it ever has been before for them to simply find another business rather than waiting for the issue to be resolved. Perhaps one of the largest problems that businesses have regarding customer service is simply being there as much as possible. Customers now expect businesses to be available to answer questions and handle problems at all hours of the day, with most businesses instituting after hours call times. This is es

Learn the Benefits of Answering Services for Small Businesses

Written by Wall Street News on October 20th, 2016. Posted in Answering service pricing, Maryland answering service, Specialty answering service

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As a small business owner, your success depends on you finding ways to boost and promote your business without spending a great deal of money. This can sometimes feel like an immense challenge considering how expensive advertising and marketing efforts can be.
However, one of the ways you can promote your business is by gaining word-of-mouth advertising; getting your customers to promote the business for you by recommending you to everyone they know. This is achieved through a number of ways, however, there are two primary ways to achieve this.

First, you can offer a superior product or service. Second, you can offer superior customer services. The quality of customer services in the United States, especially by regional and national businesses has declined so much that getting high quality