Finding the Best Phone Answering Service

Written by Wall Street News on February 7, 2014. Posted in Phone answering services, Telephone call answering service

Telephone call answering service

By instituting business phone answering services for your business, you are able to provide customers with a way to contact you around the clock. In fact, you may have talked with virtual receptionists before since most doctors and dentists use them to cover gaps in 24 hour phone service. Your business could leverage telephone answering services so that you do not miss any potential client phone calls. For some businesses, a missed phone call probably means a lost sale.

Selecting a live phone answering service
that adapts to your needs can be a rather simple process with some initial research. Most business phone answering services can tailor their live greetings and communications to sync with your needs, plus the caller may not even realize if your office assistant is at lunch or busy. There are numerous firms that provide virtual receptionist services, but you should do a little research to identify the best fit for your company.

You may want to start by asking colleagues in the industry for referrals or recommendations, especially if they have recently added business phone answering services. Ideally you want a virtual secretary that has relevant experience with your industry and understands the types of questions your clients may pose. That will be the first sign that they have the experience and business acumen to talk with clients or prospects.

While each answering service will likely offer case studies or testimonials, you may want to look at third party reviews or comments to gauge client satisfaction records and ratings. Typically this will include reviews from both employees and client companies that have used the answering service. You can use this information to follow up with specific questions about the process and their service capabilities.

Lastly, one of the greatest benefits of using a virtual assistant is that they become the initial filter so that you are not spending too much time on the phone. By acting as the initial point of contact for your company, you should be able to rely on them to provide excellent customer service. If you adopt virtual assistant services, your efficiency at responding to customer calls will only add to the bottom line. For more about this, go here:

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