An after hours answering services might not seem like the key to increasing profits and sales but consider this: the valuation of losses caused by poor customer service is calculated to be $62 Billion dollars every year. A customer who has a bad interaction is less likely to use your business, recommend your business to others, and most importantly spend money on your business. The question is what’s the best way to address this problem.
The Advantage of After Hours Answering Services
Nothing can replace actual human interaction. Statistically, it’s been found 4 out of 5 people will hang up the phone as soon as they hear voicemail. This issue is not fixed by providing other options for contact, such as waiting in line at a customer service department or sending a complaint by email. Statistics show that phone contact is by an overwhelming margin the preferred method for customers to contact businesses (79%). After hours answering services provide the human connection necessary to maintain satisfied consumers.
The Positive Effect of Using After Hours Answering Services
67% of those surveyed that they are more likely to spend money with a company after experiencing what they consider to be an excellent experience with customer service. The increase in spending is estimated to approximately be up to 13%. Four out of five customers have affirmed that the favorite means of resolving customer service issues is by phone. Those are revenues you can’t afford to miss because of your phone service doesn’t provide after hours answering services.
After Hours Answering Services are the Best Answering Services
When a customer has an issue, whether calling a doctors answering service with a medical problem or just generally a small business answering service, is a quick resolution to the issue that had them make the call in the first place. With over 90% of people in the U.S, having access to their cell phones all the time, it means they also expect the same ability to find solutions or answers quickly, The live voice heard at an after hours answering Services means the ability to reach someone expressing empathy and emotion to their situation. A voicemail is only a promise to play phone tag with you. A human being with a human voice can determine if the call is an emergency or a situation that can be satisfactorily resolved later.
After Hours Phone Services Are Reasonable and Cost Effective
You could hire someone individually to answer phones in your office. That could be expensive. You can have all your calls sent to you and your employees’ mobile phones at all times of the day so you never have any break from the business but also not having any personal life. The best alternative for you is to use an after hours answering services that are both cost-effective and convenient, providing the favorite means communication for your customers and the best results for your business.