In this video, you will learn about a call center service provider. Talking on the phone and not seeing the customer face-to-face can be challenging. It is a skill that might take a while to master. He logs into the phone system and checks his emails to see if he has any missed calls.
Within service operations, he has 80-100 transactions with customers each day. They utilize the smart interaction model. It is a baseline. On a daily basis, 80-100 individuals might have different needs. Service representatives are the voice of the company. Treating the customers with professionalism is important. There are a lot of opportunities that the company gets to enjoy. The person best suited for this role is someone that can talk to people all day. The culture is important. You might be talking to an angry person, but you also might be talking to an extremely happy person, too. This person might make your day or you might make theirs. There is a lot to know about career paths in customer service. Keep watching this video for more information.