Knowing the definition of great customer service isn’t enough if you own a small business. You need to drill it into your employees’ heads, teaching them over and over by example how to deliver great customer service, and the importance of customer care. The definition of great customer service varies slightly and subtly from business…
Use Great Customer Service to Help Your Business Grow
According to statistics from the White House Office of Consumer Affairs, it can be six to seven times more expensive for businesses to gain a new customer than to retain an existing one. Because of that, owners and managers who want to ensure long-term success should place an emphasis on treating customers with respect. By…
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Stats from the White House Office of Consumer Affairs suggests that it is six to seven times more expensive to attract a new customer than it is to keep an existing one. Plus, in the competitive business environment of today, there are lots of businesses who offer similar goods and services. Because of that, making…
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