Every so often, you meet someone who has that certain thing about them that makes them someone you want to be around, to do business with. You might meet them when you are doing deals in the highest level of corporate America or you could meet them clerking at a convenient store down at the end of your block.
What you are experiencing when you meet people like these are folks who are gifted with what are called “soft skills.” Some people develop them naturally as they move through life, not even really knowing they have them. Many people, on the other hand, struggle with their lack of soft skills all throughout their lives.
When you observe and encounter people with soft skills, you see that they are people who have a strong ability to problem solve, are quite reliable, and are leaders or have leadership potential within them. There are many soft skills and not everyone has them all in equal measure. Some soft skills are lost on even the most gifted people.
The soft skills that most employers look for and view as most important are a good work ethic, dependability, a positive attitude, self-motivation, well organized, and oriented toward teamwork. The good news is, you don’t have to find employees who have these traits naturally. You can teach these skills through employee training programs or an employee development program.
Soft skills training courses in employee training programs can bring your employees to a place where they are engaged in their work and involved taking care of their customers in a more compelling way. Strategic planning around these skills training workshops and classes can create the kinds of employees that will lift your business to a new level.
This isn’t about finding the employees who have these soft skill traits. This is about employee training in a way that increases the ability of your employees to relate to customers and others, in general.
Part of soft skills is the ability to listen well. When customers feel they are listened to, they are much ore apt to interact favorably with your company.