You receive a call from a customer and they are clearly distraught about the product they received, but thankfully, you work for a company that provided you with all the training and tools to deal with customers, of which only 65 percent actually do. And as you look around your home, you come to the realization that working from home, not only improved your mood, but certainly helped you deal with a customer that might have been harder to handle if you were also dealing with the, oftentimes, dreary and depressing setting of some stuffy office.
The benefits of a work from home job like telemarketing from home or work from home tech support or dispatcher positions, come in many shapes and sizes. For starters, your office can be just about anywhere you want it to be. Why squeeze yourself into some tiny, dust filled cubicle when you can go outside, catch some sun and get work done? How about your favorite coffee shop? In fact, you might even see a few individuals working on laptops, chances are they are working from home as well. Not to mention you can wear anything you want and save yourself some laundry while also keeping your nicer clothes for business meetings.
In the early days of the internet, working from home was not as robust as it is now. With the advancement, popularity, convenience and widespread use of cell phones, computers and the internet, customer service jobs have become a reality many individuals can easily pick up, especially work from home tech support. You would be hard pressed to find an individual who did not have at least one of the aforementioned devices while most will have all. And when it comes to cell phones, they can offer every avenue consumers use: phone, email, live chat, online knowledge base and even “click to call” support automation; 61 percent, 60 percent, 57 percent, 51 percent, and 34 percent, respectively.
Just those few examples already sound nice, don’t they? With the added benefit of work with flexible hours can certainly improve your mood, especially if you’re a work from home tech support where customer service is absolutely necessary. In fact, 78 percent of consumers will drop any intended purchase into the trash if customer service was not to their liking. You want it to be good because doing good means that customers will spend as much as 140 percent more than badly managed customers. It matters so much that customers have even admitted they would pay for better customer service, as much as 86 percent to be specific!
