“The most important thing thing in communication is to hear what isn’t being said.”
-Peter F. Drucker
While that holds true most of the time, in the workplace, hearing exactly what is said is always important. Miscommunication between workers can lead to a number of different problems, and can crucially hinder efficiency and, in turn, productivity. In fact, estimates suggest that 14% of every workweek is wasted because of a general lack of communication. On top of that, according to Manchester Companies, businesses can lose anywhere between 25 and 40% of their budget because of miscommunication. So though they might seem insignificant on their own, tools like phone test sets can be highly valuable.
“What? Can you repeat that?” Virtually everyone who works in an office setting has either said, heard, or both, those words. Unfortunately, despite the advancements in phone and other technologies, some people just don’t listen well, others mumble, and technical problems still happen. As a result, proper electronic calibration for phones, to make sure they are crystal clear, is vital. It could help make sure that important numbers, monetary amounts, and information are heard exactly as they are meant to be and employees don’t have to waste time trying to work with the wrong information.
Using phone test sets might be particularly important for businesses who provide their employees with cell phones so that they can get work done and talk to coworkers while on the go. If they don’t meet the proper calibration standards, phones will be slow and unreliable, and it could be nearly impossible for people to hear anything. That could make it nearly impossible for even the most dedicated employees to complete tasks while they aren’t in the office.
In order to speed up the process of making sure phones are working properly, many phone test sets are made to be mobile and can be moved from place to place. Because of the gages and other equipment that they are built out of, technicians are able to perform onsite calibration, rather than make workers come to them. This should save time and allow employees to spend more time focusing on projects, and less trying to track down help.
Of course, communication is always dependent on people being able to speak, listen, and even write properly. Without that, even the most perfect phones will prove to be a hindrance to people who depend on other workers to get the data they need to complete tasks smoothly on a daily basis. However, good equipment certainly never hurts.